Help & FAQ

Yes, visitor can start shopping at organichaive.com.ng without an account, but very simple registration will be required to complete order upon checkout, while a returning customer only needs to login with username and password.

To place an order at organichaive.com.ng is very easy. One can start by entering an item keyword (name) in the search box to find the item or simply browse through the categories, when you have found the item you want, click on the add to cart icon to add them to your shopping cart, When you are done, click on checkout to complete your order.

Yes, we accept telephone orders via these phone numbers 09077665612, 09091708652.
Mondays – Saturdays
9AM – 5PM

At organichaive.com.ng, we have an auto cart saver for all registered members, to ensure that everything you have in your shopping cart is saved, so that the next time you come back, you can pick up from where you left off.

Most items on our website do have actual images of what will be delivered, though some items might vary slightly from what is displayed on the website, This happens occasionally for a variety of reasons including: change in design and packaging of an item by the maker.
Some items might have same content but with different version, this again changes the image too, but for fresh vegetables, fruits, foods, ingredients and other fresh products, the colour, shape and size on our website may not reflect exactly the actual item that will be delivered to you.

We delight in going the extra mile to ensure we always have all your shopping needs. If after checking and the item is still unavailable; we will contact you to offer suitable replacements.

You may decide not to accept the replacements, but once you accept and confirm it, we will despatch it to you.

Yes, you can change, reschedule or cancel both paid and cash-on-delivery order not later than 20 minutes after the order has been made or before the item has been scheduled for delivery.
Order cancellation must be received before this deadline and after the deadline, a 100% item restocking fee will be charged.

Click on my account to see the sign in page, enter your username and password and click login to see your dashboard and view your account summary, past and recent orders, addresses and all your account information.

If you wish to change your password, simply login with your username and password to view your account, from your account, click on (edit password and account details) and follow the instructions to change your password.

If you forget your password and wish to reset it, click on (lost my password) from the login page to display where you will be required to enter your registered email, simply enter your email and click (Reset password), a link will be sent to your email, follow the instructions in the email containing the link to reset your password.

To find out the status of your order, or view which items you ordered, click on my account.

We deliver non perishable items to most addresses within and outside Lagos, but due to some reasons, we might not be able to deliver fresh foods such as: fish, seafoods, fresh vegetables, fruits and other perishable items to some address in outskirt of Lagos and all addresses outside Lagos.

We are continually expanding our operations to cover more areas in lagos and cities nationwide.
If we are unable to deliver to your location, we will notify you immediately we receive your order.

Currently, we do free delivery for prepaid orders of N38,000 and above and N1,500 for orders below N38,000 within the island and mainland in Lagos, those going to outskirt of Lagos may attract a little more.
For non perishable items going outside Lagos state, N4,000 is charged for shipping, while heavy item charges may also apply if the total weight of an order exceeds 3kg.

For fresh food produces, vegetables, meat, fish, seafoods and fruits, we make a same-day-delivery for orders that were received on or before 10:00am to most locations within our coverage areas in Lagos.

Orders that were received later after 10:00am will be processed to be delivered the next business day

If you are out and you think you may not be home in time to receive your order, or if you miss your delivery, please call organichaive with any of these numbers 09077665612, 09091708652.

For any reason at all, If we deliver an incorrect or damaged item to you and the damage to the item has been caused by us, please notify the delivery person immediately and we will happily replace the item at no cost to you, once you take delivery of your order and signed confirming it without observing any incorrectness or damage, you take ownership of the item(s) and organichaive will not be able to accept returns.

Ikeja, Lekki, Ajah, Ikoyi, Ogba, Victoria Island, Ilupeju, Maryland, Agege, Magodo, Ketu, Ojodu, Anthony, Ajao, Festac, Ikorodu, Mushin, Ejigbo, Bariga, Ogudu, Apapa-Oshodi Exp, Apapa, Yaba, Surulere, Lagos Island, Maza-maza, Kiri-kiri, somolu, oworo, kosofe, but not limited to these areas.
If we are unable to ship to your address, we will notify you immediately we received your order.

We accept the following methods for payment:
ATM / Debit Cards, including Master Card and Visa Card (online payment)
Pay with Cash (Pay on Delivery)
Point of Sale (POS)
Bank Transfer: Organichaive Nigeria Enterprises
101 520 1037
Zenith Bank Plc.

Refunds will be credited back to ATM card or bank account from which payment was made